INFO/FAQ

HELP & FREQUENTLY ASKED QUESTIONS

How do I navigate through the store?
We hope you have a wonderful experience shopping at My Dream Palace. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at support@mydreampalace.com. Just use the links at the top of every page to go to the collection or item you want. If you get lost or want to return to something you saw on a previous screen, you can use the links within the upper bar to retrace your steps.

How do I make a purchase? 
Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of personal and financial information.

What are my payment options?
My 
Dream Palace accepts Paypal, Visa, Mastercard, American Express and Discover credit/debit card payments. 

What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.

Do you ship internationally?
International shipping is not available at this time. We ship only within the United States.

Where can I find shipping costs?
Shipping cost for each item varies and in order to find the shipping cost for the item you need, simply add the product to the cart and enter your shipping address on the checkout page. Your shipping cost will be automatically displayed below the product cost on the checkout page.

Are online transactions secure?
My 
Dream Palace assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

Will I receive an email confirmation of my order and shipping information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped.

What are your shipping times and shipping methods?

We use United States Postal Service and UPS to ship all orders. All orders are usually delivered within 3 - 5 business days.

What is your refund policy?
At 
My Dream Palace, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products and service. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of receiving your order to obtain a return authorization number. Once your return is complete, we will refund your full payment immediately back to your original form of payment.

Do you offer 100% Money Back Guarantee?
Yes, 
My Dream Palace is a customer oriented company and customer satisfaction is our #1 priority and we strive hard not just to satisfy our customers with our products but to delight them with our excellent customer service. If you are not satisfied with your order for any reason, simply send us an email to support@mydreampalace.com and we will offer you a full refund for your order.

How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at 
support@mydreampalace.com.

What is My Dream Palace's commitment to customer service?

My Dream Palace is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at support@mydreampalace.com.

Where is My Dream Palace located?

Our Head office is located at 1738 Winter Walk Circle, Morrisville, NC 27560, United States.

How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at support@mydreampalace.com.